About Us

Our Forever Promise

Burgess is a company of pet lovers and owners and we are passionate about all furry pets.
We are committed to making the lives of pets better. Of course, we aim to do this through making great food that's good for their health as well as being deliciously tasty. But we are equally committed to helping and supporting rescue centres as well as encouraging responsible pet ownership through education. This is our Forever Promise - it is who we are and what we believe.

A British, family owned company

Being a family company we have strong family values. The high regard we have for our furry family members is central to these values but so is how we do business. We continually work with leaders in small animal welfare, behaviour and health to ensure we are at the forefront of small animal health and nutrition. This is why experts, from vets to rescue centres to animal behaviourists, recommend and trust our food.

We know all our suppliers personally and with over 300 years heritage of working in the agricultural and food business, Burgess has forged strong links with the farming community. We try to source our ingredients from local farmers wherever practical whilst ensuring the highest quality. For example the grass we use in Burgess Excel is grown a tractor drive away from our mill in Yorkshire - we like to think of our food as having tractor miles, not air miles.

Burgess Pet Care - Food Trial Statement

We do not believe it is necessary to carry out invasive tests on animals to evaluate pet foods, nor to conduct preference and palatability testing on captive animals. Instead we achieve this by only trialing our food with domestic pets (mostly Burgess employee pets) under the supervision of the individual owner, or by working with rescue centres, catteries and kennels that have been strictly audited for welfare standards and who are already feeding our food in house.

Contact us

All of our foods are made with great care, attention and love. So if you or your furry pet are not completely happy with this product then we want to hear from you! Simply contact us by phone, email or letter and return a sample of the food to us along with the Best Before date. Your statutory rights are unaffected.

Of course, if your pet loves our food we'd like to hear from you as well! You can also contact us if you have any questions about your furry pet's health, care and nutrition.

Email: consumercare@burgesspetcare.co.uk
Freephone: 0800 413969
Post:
Burgess Pet Care,
Victory Mill,
Priestmans Lane,
Thornton-Le-Dale,
Pickering,
North Yorkshire,
YO18 7RU.

Burgess and Excel are registered trademarks of the Burgess Group plc. © 2008 Burgess Group plc.
Establishment registration number GB86300266